PRIVACY POLICY

Effective Date: January 1, 2026

Claim Wise Global Foundation (“we,” “our,” or “us”) is committed to protecting the privacy of seniors, caregivers, and families who use our services. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or contact us for support.

1. Information We Collect

Information You Provide Directly

  • Name
  • Phone number
  • Email address
  • Documents you upload (bills, EOBs, letters, etc.)
  • Messages or details you share through our contact form
  • Appointment or service requests

Automatically Collected Information
When you visit our website, basic technical information may be collected automatically, such as:

  • IP address
  • Browser type
  • Pages visited
  • General website usage data

This helps us improve our website and user experience.

2. How We Use Your Information

  • Respond to your questions
  • Provide medical bill and insurance navigation support
  • Review documents you choose to share
  • Schedule appointments
  • Improve our services and website
  • Communicate with you about your case or request

We do not sell, rent, or trade your information.

3. HIPAA & Confidentiality

Claim Wise Global Foundation handles all personal, medical, and billing information with strict confidentiality. We follow HIPAA‑aligned privacy practices, including:

  • Secure handling of documents
  • Limited access to client information
  • Confidential communication
  • Safe storage of sensitive materials

We will never share your information without your permission unless required by law.

4. Document Uploads & Email Communication

  • All uploaded documents are treated as confidential
  • Share only what is necessary
  • You may request deletion of your documents at any time
  • Email may not always be fully secure; phone communication is available

5. Third‑Party Services

Our website may use trusted third-party tools for:

  • Website analytics
  • Form submissions
  • Basic site functionality

These services may collect anonymous usage data but cannot access your personal documents or case information. We do not allow third parties to use your information for advertising.

6. Your Rights

  • Request access to the information you provided
  • Ask us to correct inaccurate information
  • Request deletion of documents or messages you shared
  • Choose not to provide certain information
  • Ask questions about how your information is used

We will honor all reasonable requests.

7. Data Security

  • Secure storage of documents
  • Limited staff access
  • Password-protected systems
  • HIPAA-aligned privacy practices

No system is 100% secure, but we work hard to safeguard your data.

8. Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from children under 18.

9. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

  • Email: claimwisefoundation@outlook.com
  • Phone: (866) 425‑2469
  • Toll-Free: (866) 4CL‑CLAIMW